Our client, a major player in the healthcare industry, relied heavily on the geocoding functionalities of the Google Maps API to determine user locations based on state, city, and zip code data. With over 15 million monthly calls to the Google Maps API, the costs were escalating significantly. We were tasked with finding a scalable solution that would provide a fixed cost rather than one that increased with usage.

• Developed a Separate Service: We built a new service containing comprehensive geographic data for US states, cities, and zip codes. This service replicated the functionality of the Google Maps API and included additional features not provided by Google Maps.
• API Integration: To ensure a seamless transition, we designed the new geolocation service with the same API structure as the Google Maps API. This allowed for easy integration while retaining the Google Maps API as a fallback option to ensure data retrieval reliability.
• Implementation: We integrated the new geolocation service into all existing client services, ensuring smooth operation and minimal disruption to their daily activities.

Python, Django, PostgreSQL, GIS

• Cost Reduction: The new geolocation optimization service reduced the client’s Google Maps API expenditures by 80%, resulting in significant annual savings.
• Improved Visibility: The solution provided clear visibility of API usage and costs, enabling better management and forecasting.
• Enhanced Functionality: The new service delivered additional functionalities not available in the original Google Maps API, enhancing overall service performance and user satisfaction.

• Analyzing business requirements and needs: Documenting process
• User journey mapping and persona development: Delivered tailored user journeys and a prototype template based on interviews with targeted stakeholders. Insights from the interviews were documented to highlight key challenges and opportunities for the intranet redesign.
• Content inventory and classification: Collaborated with divisional teams to create a categorized inventory of existing content spaces, ensuring a structured foundation for future migration. This process laid the groundwork for identifying redundancies and prioritizing critical content.
• Initial Information Architecture design: Developed the first draft of a scalable Information Architecture, ensuring alignment with organizational goals and user needs while incorporating feedback from various departments.
• Vendor selection framework: Designed a robust technical assessment framework for the RFP process, including specific criteria and demo session agendas to ensure a structured evaluation of potential vendors.

Miro, Lucidchart, Jira, Tableau, Confluence, Dovetail, FigJam, Balsamiq, Octopus.do, Adobe XD, Figma, SurveyMonkey

• Clear user-centric foundation: Delivered actionable user journeys and personas, enabling PPFA to design an intranet tailored to its diverse user base.
• Streamlined content management: Facilitated a structured approach to content inventory, empowering divisions to prepare for seamless migration and eliminate redundancies.
• Actionable Information Architecture: Created a flexible Information Architecture blueprint, setting the stage for a cohesive and intuitive user experience.
• Informed vendor selection: Provided technical and operational insights to guide vendor evaluations, ensuring alignment with the organization’s long-term objectives.

A leading healthcare provider was burdened with managing a sprawling on-premise infrastructure that was expensive to maintain, difficult to scale, and prone to service interruptions during updates. The client needed to modernize its infrastructure with minimal downtime, reduce operational costs, and improve both reliability and security.

• Infrastructure Assessment: Conducted a thorough review of existing servers, applications, networks, and data workflows to identify dependencies and map out a migration strategy.
• Infrastucture as Code: Leveraged Terraform to create reproducible and version-controlled infrastructure configurations, ensuring consistency across development, staging, and production environments.
• Zero-Downtime Migration: Planned and executed the migration in stages, replicating environments before cutting over traffic. This approach guaranteed minimal user disruption and zero downtime for critical services.
• Security Enhancements: Employed AWS-native security tools (e.g., AWS WAF, AWS Shield, Network Firewalls, and IAM best practices) to strengthen the security posture and comply with healthcare data protection requirements.

AWS (EC2, ECS, EKS, S3, RDS, OpenSearch, IAM), Terraform, Docker, Jenkins, GitHub Actions, Cloudflare

• Cost Management: Moved from high fixed costs to a pay-as-you-go model, allowing for more predictable and transparent monthly expenses.
• Scalability and Reliability: Leveraged AWS’s auto-scaling and load balancing features to effortlessly handle peak loads without downtime.
• Enhanced Security: Strengthened data protection and compliance by integrating AWS-native security services and best practices.
• Faster Deployments: Automated and standardized infrastructure provisioning for both new and existing services.

Our client, aiming to enhance customer engagement, wanted a versatile Chat Widget powered by their Conversational AI platform that could be dropped into any website or existing application with minimal friction. The solution needed to be framework-agnostic, highly customizable, and capable of handling diverse user interactions in real time.

• Modular Design with Web Components: We chose Web Components to ensure compatibility across various frameworks (React, Vue, Angular), as well as vanilla JavaScript applications.
• TypeScript for Robustness: Implemented the widget in TypeScript, leveraging static typing and modern tooling to improve stability and maintainability.
• Customizability and Theming: Provided configuration options for styling and layout, ensuring the widget could be tailored to different brand guidelines and customer needs.

TypeScript, Web Components, Storybook, React (for reference integrations), CSS/SASS

• Easy Integration: Clients can embed the widget with a simple script tag or npm package, drastically reducing development overhead.
• Improved Customer Engagement: Real-time chat and AI-driven interactions increased user satisfaction and reduced support response times.
• Enhanced Brand Consistency: Customizable themes and layouts allow for cohesive branding across multiple web properties and applications.